Terms of service

Terms of Service

Last updated: 16 October 2026

1. Overview

Welcome to Avenorie.

These Terms of Service govern your use of our website, https://avenorie.co.za, and your purchase of products from our online store.

Avenorie is an online jewellery boutique based in South Africa, operated by a sole proprietor.

Throughout these Terms of Service, the terms "Avenorie", "we", "us", and "our" refer to the business operating this website.

By placing an order through our website, you agree to these Terms of Service, subject to your rights under applicable South African law.

We encourage you to read these terms carefully before making a purchase.

2. Products and Availability

Avenorie offers a curated selection of jewellery and accessories designed to bring elegance to everyday moments.

We make reasonable efforts to ensure that product descriptions, photographs, pricing and availability are accurate and up to date.

Please note:

Product colours may appear slightly different depending on your device's display settings.
Measurements, dimensions and product specifications are provided in the relevant product descriptions.
Product availability may change without prior notice.
We reserve the right to discontinue products or limit quantities, subject to existing customer orders and applicable law.

We aim to provide customers with sufficient information to make informed purchasing decisions.

3. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

The total amount payable, including applicable taxes, delivery charges and additional fees, will be disclosed before you confirm your purchase.

Payments are processed through the secure payment providers made available at checkout.

By submitting an order, you confirm that you are authorised to use the selected payment method.

We reserve the right to correct genuine pricing errors and to contact affected customers before fulfilling an incorrectly priced order. Where an order cannot be fulfilled at the advertised price, customers will be given the option to accept the corrected price or receive a refund.

Any price adjustments will be handled in accordance with applicable consumer protection laws.

4. Orders and Order Confirmation

After completing a purchase, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order.

Orders remain subject to payment confirmation, product availability and any lawful verification requirements.

If we are unable to fulfil your order, we will notify you and arrange an appropriate refund.

Avenorie reserves the right to decline or cancel orders where there is reasonable evidence of fraud, unauthorised payment activity or other unlawful conduct.

Nothing in this section limits your statutory consumer rights.

5. Shipping and Delivery

Avenorie operates as an online-only jewellery store.

Orders may be fulfilled and dispatched through our trusted third-party suppliers and delivery partners.

Delivery times and charges will be communicated through our website, product pages, checkout or Shipping Policy.

Please note:

Delivery estimates may vary depending on the destination and product availability.
Customers are responsible for providing accurate delivery information.
We will communicate material delivery delays when reasonably possible.
Customers will be provided with available tracking information once their orders have been dispatched.

Avenorie remains responsible for its obligations to customers even where fulfilment is performed by third-party suppliers or couriers.

Risk relating to goods in transit will be governed by applicable South African consumer protection laws.

For further details, please refer to our Shipping Policy.

6. Returns, Refunds and Exchanges

Avenorie does not offer additional voluntary returns or exchanges for change of mind, personal preference, or incorrect size or style selection.

However, customers retain all rights provided under applicable South African consumer protection legislation.

These rights include, where applicable:

The statutory seven-day cooling-off period for eligible online purchases.
Remedies for defective or unsafe goods.
Remedies where incorrect goods are delivered.
Any other rights that cannot lawfully be excluded.

For qualifying defective goods, customers may be entitled to a repair, replacement or refund in accordance with the Consumer Protection Act.

Please refer to our Return & Refund Policy for the complete terms and instructions.

7. Personalised and Custom Jewellery

Certain products may be personalised or customised according to the customer's specifications.

Customers are responsible for ensuring that all personalised details, including names, spellings, initials and other customisation information, are accurate when placing an order.

Once production has commenced, changes or cancellations may not be possible.

Personalised items are generally excluded from the standard statutory online cooling-off period where the relevant legal exception applies.

However, defective, damaged or incorrectly produced personalised products remain subject to applicable consumer protection rights.

8. Jewellery Care and Product Use

To maintain the appearance and condition of your jewellery, we recommend following the care instructions provided with each product.

Depending on the materials used, exposure to water, perfumes, lotions, cleaning chemicals or excessive moisture may affect the appearance or durability of certain pieces.

Normal wear and tear, accidental damage or damage resulting from misuse does not automatically constitute a manufacturing defect.

These care recommendations do not limit any rights relating to defective or non-compliant goods.

9. Website Use

Customers agree to use our website lawfully and responsibly.

You may not:

Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Interfere with the operation or security of the website.
Use website content in a way that infringes intellectual property or other legal rights.

We reserve the right to restrict access where reasonably necessary to protect the website, our customers or our business.

10. Intellectual Property

The Avenorie brand name, original website content, branding, designs, graphics, written descriptions and other original materials are protected by applicable intellectual property laws.

Certain product images or other materials may be used with permission from suppliers or other rights holders.

You may not reproduce, distribute, commercially exploit or otherwise misuse protected website materials without the relevant rights holder's permission, except where permitted by law.

11. Personal Information and Privacy

We respect your privacy and are committed to handling personal information responsibly.

When you place an order or interact with our website, we may collect information necessary to process payments, fulfil orders, provide customer assistance and operate our business.

This information may include your name, email address, telephone number, delivery address and order details.

Personal information will be processed in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Information may be shared with payment processors, delivery providers and fulfilment partners where necessary to provide our services and where legally permitted.

For further information, please refer to our Privacy Policy.

12. Third-Party Services

Our website operates using Shopify and may integrate with third-party payment providers, shipping services and other service providers.

Certain third-party services may have their own terms and privacy policies.

Avenorie is not responsible for independent third-party websites outside our control.

However, the use of third-party suppliers and service providers does not remove our legal responsibilities as the seller of products purchased from Avenorie.

13. Limitation of Liability

To the extent permitted by applicable law, Avenorie is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or restricts liability that cannot legally be excluded, including liability arising under applicable consumer protection legislation.

We remain responsible for fulfilling our obligations under the Consumer Protection Act, Electronic Communications and Transactions Act and other applicable laws.

14. Customer Information

Customers agree to provide accurate and complete information when placing orders.

This includes correct contact details, payment information and delivery addresses.

If incorrect information results in a delivery issue, please contact us promptly so we can assist.

Any additional charges or remedies relating to incorrect information will be handled reasonably and in accordance with applicable law.

15. Changes to These Terms

Avenorie may update these Terms of Service from time to time to reflect changes in business operations, legal requirements or website functionality.

The most recent version will be published on our website with an updated revision date.

Material changes affecting existing orders will not retrospectively remove or reduce customers' statutory rights.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Relevant legislation includes, where applicable:

The Consumer Protection Act 68 of 2008.
The Electronic Communications and Transactions Act 25 of 2002.
The Protection of Personal Information Act 4 of 2013.

Nothing in these terms prevents customers from exercising their rights through appropriate consumer protection authorities, dispute resolution processes or courts with jurisdiction.