Shipping & Delivery Policy

Last updated: 16 October 2026

At Avenorie, we believe the excitement of receiving your jewellery should be just as special as wearing it. We are committed to ensuring that every order is carefully prepared and delivered as smoothly as possible.

Please review our shipping and delivery information below.

1. Shipping Destinations

We are pleased to offer nationwide delivery throughout South Africa.

Whether you're shopping from Johannesburg, Cape Town, Durban, Pretoria, or anywhere else in the country, we're delighted to bring Avenorie's jewellery to your doorstep.

We currently deliver within South Africa only.

2. Delivery Timeframes

Our estimated delivery timeframe is 5–11 days.

This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on your location, product availability, order processing requirements and courier operations.

Please note that deliveries to remote or outlying areas may occasionally take longer.

We will make reasonable efforts to communicate significant delays affecting your order.

3. Shipping Fees

Shipping costs are calculated and displayed at checkout before payment is completed.

Any applicable delivery fees will be clearly communicated before you confirm your purchase.

4. Order Processing

Once your order has been placed and payment has been confirmed, it will be prepared for fulfilment.

Some items, particularly personalised or customised jewellery, may require additional preparation time.

Where additional processing time applies, we aim to communicate this through the relevant product information or directly with the customer.

5. Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

You may use the tracking details provided to monitor the progress of your delivery.

For assistance with the status of your order, please contact us at hello@avenorie.co.za.

6. Delivery Delays

Although we aim to deliver within our estimated timeframe, occasional delays may occur due to:

• High order volumes or peak shopping periods

• Public holidays and courier schedules

• Severe weather or unexpected transport disruptions

• Delivery to remote or outlying locations

• Unforeseen supplier or logistical delays

If your order is significantly delayed, please contact us so that we can investigate and provide an update.

Your rights regarding delayed or undelivered orders under applicable South African consumer law remain unaffected.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please double-check your delivery address, contact number and any additional instructions before submitting your order.

If you notice an error, contact us as soon as possible at hello@avenorie.co.za.

We will do our best to assist with address corrections before dispatch. Once an order has been handed over for delivery, changes may not always be possible.

Additional delivery charges arising from customer-provided address errors may apply where reasonable and permitted by law. Any such charges will be communicated before being incurred.

8. Lost, Missing or Undelivered Orders

If your order is marked as delivered but has not been received, or if your parcel appears to be missing, please contact us.

We will investigate the matter with our delivery partner and work towards an appropriate resolution.

Avenorie remains responsible for its delivery obligations under applicable consumer protection legislation.

Where an order cannot be fulfilled or delivered, customers will receive the remedies to which they are legally entitled.

9. Damaged Items Upon Delivery

We want your jewellery to arrive in excellent condition.

If your order arrives damaged, defective or incorrect, please contact us at hello@avenorie.co.za as soon as reasonably possible.

Please include your order number, a description of the issue and clear photographs where available.

We will assist you in accordance with our Return & Refund Policy and applicable South African consumer protection laws.

10. Personalised Jewellery

Personalised jewellery may require additional preparation or production time before dispatch.

Where relevant, any additional processing period will be communicated before purchase.

Please ensure that all customisation details are correct when placing your order.

11. Contact Us

For shipping enquiries, delivery updates or assistance with an order, please contact:

Avenorie Customer Care

Email: hello@avenorie.co.za

Website: https://avenorie.co.za

Location: Johannesburg, South Africa

We look forward to delivering something beautiful to you.

Avenorie — Made to be adored. ♡